Night Auditor

About the role

The Night Auditor is responsible for running all overnight duties at the Front Desk, completing Night Audit procedures, and maintaining guest hospitality.

Responsibilities

• Complete Night Audit procedures from Fosse
• Listen intently to each guest, focusing directly on them during each interaction
• Use aggressive hospitality skills, including smiling and greeting guests, speaking warmly and courteously, displaying genuine interest, anticipating guest needs, and being flexible in responding to them
• Be knowledgeable about the job and learn to take ownership of guest problems and resolve them
• Maintain and promote Guest Hospitality at all times
• Stock the lobby market on a daily basis
• Ensure that equipment at the Front Desk is in working order and report any failures immediately
• Have knowledge of the hotel's day-to-day selling strategy and promotions
• Maintain a high standard of personal hygiene and be in proper uniform at all times
• Pass on all relevant information to the following shift manager or supervisor

Qualifications

• Ability to read and interpret safety-related documents and speak effectively to customers and associates
• Hotel operates 7 days a week, 24 hours a day
• Business and weather determine the amount of hours worked
• Carry out all reasonable requests by management

Skills

• Aggressive hospitality skills
• Customer service skills
• Attention to detail

Benefits

• Flexible scheduling due to the hotel's 24/7 operation

Pay

• Details not specified

Schedule

• Third (Night) Shift