Night Auditor

About the role

The Night Auditor is responsible for running all overnight duties at the Front Desk, including completing Night Audit procedures, maintaining guest hospitality, stockpiling the lobby market, ensuring Front Desk equipment is operational, and having knowledge of room selling strategies and promotions.

Responsibilities

• Complete Night Audit procedures from Fosse using guest names.
• Listen intently to guests, providing direct and attentive service.
• Use aggressive hospitality skills, smiling and greeting guests warmly and courteously.
• Pay close attention to guests' needs and respond flexibly.
• Be knowledgeable about job responsibilities and resolve guest issues.
• Stock the lobby market daily.
• Maintain and ensure the functionality of Front Desk equipment.
• Be familiar with the hotel's day-to-day selling strategy and promotions.
• Maintain high standards of personal hygiene and adhere to the proper uniform.
• Pass on relevant information to the next shift manager or supervisor.

Qualifications

• Ability to read and interpret safety-related documents and operation manuals.
• Effective communication skills, including speaking to customers and colleagues.
• Knowledge of the hotel's 7-day, 24-hour operation schedule.
• Willingness to work shifts as needed based on business demands and weather conditions.
• Compliance with management's reasonable requests.