Night Auditor

About the role

TownePlace Suites Asheville West is seeking a part-time Night Auditor to join our team. The ideal candidate will showcase their organizational skills and create exceptional guest experiences while enjoying a fun work environment.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Requirements

• 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies P.E.A.C.H.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Qualifications

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Skills

• Organizational skills.
• Customer service skills.
• Communication skills.
• Teamwork skills.

Benefits

• Competitive Salary.
• Exciting and Fun Work Environment.
• Top Notch Training and Growth Opportunities.
• Nationwide hotel employee rates at select properties.
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

Pay

Competitive Salary.

Schedule

Part-time Night Auditor position.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.