Night Auditor

Qualifications

• Education & Experience:
  • A high school diploma or equivalent
  • One year of progressive experience in a hotel REQUIRED
  • Guest Service Experience REQUIRED
  • Computer knowledge/skills required
• Physical requirements:
  • Flexible and long hours sometimes required
  • Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Late/Overnight shift
• General Requirements:
  • Maintain a warm and friendly demeanor
  • Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
  • Effectively listen to, understand, and clarify concerns raised by employees and guests
  • Multi-task and prioritize departmental functions to meet deadlines
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag
  • Comply with AFP Management standards and regulations to encourage safe and efficient hotel operations
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
  • Handle problems, including anticipating, preventing, identifying and solving problems as necessary
  • Understand and apply complex information, data, etc. from various sources to meet appropriate objectives
  • Show initiative, including anticipating guest or operational needs

Duties & Functions

• Fundamental Requirements:
  • Work with and understand financial information and data, and basic arithmetic functions
  • Prioritize job functions in order to meet deadlines
  • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
  • Audit and reconcile financial and statistical reports
  • Prepare and distribute necessary daily reports as required according to hotel standards
  • Prepare and distribute month-end reports
  • Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
  • Prioritize job functions in order to meet deadlines
  • Ensure accuracy of all numbers reported including statistics
  • Input and update financial information into corporate communications network
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
  • Ensure overall guest satisfaction
  • Handle guest requests