Night Auditor

Responsibilities

• Greet guests with warmth and professionalism, delivering a seamless luxury arrival experience.
• Perform check-ins, check-outs, and room assignments efficiently and according to hotel SOPs.
• Aid with service recovery, wake-up calls, and overnight concierge-style guest needs.
• Balance and audit all daily hotel revenues, charges, and postings, ensuring accuracy across all departments.
• Run and distribute required daily reports, including revenue summaries, reconciliation logs, and end-of-day packets.
• Conduct the nightly system close, ensuring all data is processed and the PMS rolls correctly.
• Reconcile credit card batches, room charges, cash transactions, and outlet postings.
• Ensure all front office paperwork, logs, and overnight checklists are completed accurately.
• Maintain an organized, polished, and welcoming front desk presentation at all times.
• Respond to emergencies or incidents during overnight hours in accordance with safety protocols.
• Reset workstations, replenish supplies, and prepare the front office for the morning shift.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift