Night Auditor

About the role

The Night Auditor oversees the auditing, posting, and balancing of daily financial transactions to support the hotel's financial profitability and guest service.

Responsibilities

• Audit, post, and balance daily cashiers' work for outlets including Rooms and Food & Beverage.
• Ensure credit card system reconciles to daily transaction lists.
• Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next day operations.
• Greet, check-in, and checkout guests approaching the Front Desk in a friendly, efficient, and courteous manner.
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner.
• Resolve guest challenges and take appropriate action to ensure 100% guest satisfaction.
• Build rapport with rewards members, distinguished visitors, and encourage feedback throughout their stay.
• Make room reservations considering rates, packages, special promotions, and closed out/restricted dates.
• Identify, solicit, and sign up potential reward members (if applicable).
• Maintain and market promotions and guest programs.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Follow all cash handling and credit policies.
• Use proper two-way radio and phone etiquette at all times when communicating with other employees.
• Comprehend and operate all relevant aspects of the Front Desk computer system.
• Complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain a clean work area.
• Fill in and support coworkers and team as needed to ensure efficient operation.
• Have knowledge of emergency procedures and assist when needed.
• Perform duties, special assignments, and projects as requested by management.

Qualifications

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to attend to guests, associates, and management in an attentive, friendly, courteous, and service-oriented manner which requires strong customer service as well as written and oral communication skills.
• Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job.

Benefits

Hawks Cay Resort offers full-time employees company benefits including Paid Time Off (PTO), medical, vision, and dental insurance, and a 401K with employer match.

Pay

Details about pay are not specified in this posting.

Schedule

This is an overnight position.