Night Auditor

Essential Duties & Responsibilities

• Welcome guests by greeting, answering questions, responding to requests
• Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
• Establish credit by verifying credit cards or obtaining cash
• Direct guests to rooms by showing location on resort map
• Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provide concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
• Maintain records by entering room and guest account data
• Collect revenue by entering services and charges, computing bills, obtaining payment
• Make resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secure guest's valuables by processing lost and found to the housekeeping department
• Print appropriate reports and distribute to management
• Print or email express check out folios to be distributed by security to departures
• Complete Manager on Duty training
• Assist accounting in the completion of researching any out of balance amounts each night
• Batch credit cards and gift cards, research variance each night
• Ensure operating systems (Micros and OPERA) balance each night
• Research any balances in PI accounts nightly and check them in and out each night
• Organize credit card receipts by type nightly

Basic Qualifications & Skills

• High School Diploma (or equivalent education/experience)
• Strong basic math skills (addition, subtraction, division, multiplication)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

• Previous OPERA experience
• Previous experience balancing financial transactions
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills
• Enthusiastic and energetic
• Excellent communication skills

Physical Requirements

• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave