Night Auditor

About The Role

As a Night Auditor in our Front Desk department, you will be the primary overnight point of contact for guests, ensuring a safe, welcoming, and efficient environment throughout the weekend night shift. This hourly, part-time position is scheduled for Friday and Saturday from 11:00 p.m. to 7:00 a.m. and combines front desk guest service, light food and beverage service, and basic administrative tasks. You will support late check-ins, early check-outs, and guest inquiries while also assisting with bar service and preparing breakfast items so that guests start their day on a positive note.

What You'll Do

• Provide friendly, professional service to all guests during overnight hours, including check-in, check-out, and general inquiries
• Greet guests upon arrival, confirm reservations, verify payment methods, and issue room keys accurately and efficiently
• Handle guest departures, including processing payments, resolving billing questions, and closing out folios
• Answer incoming phone calls promptly and courteously, addressing guest questions and routing calls as needed
• Monitor the lobby and front desk areas, maintaining a clean, safe, and welcoming environment throughout the night
• Serve guests at the bar in compliance with property standards and applicable alcohol service regulations
• Assist with setting up breakfast items in the morning, ensuring food areas are stocked, clean, and presentable
• Respond to guest requests and concerns, escalating issues to management or appropriate staff when necessary
• Follow all safety, security, and emergency procedures during the overnight shift
• Complete basic end-of-day or shift reports and documentation as directed by front desk or accounting procedures

Qualifications

• Prior customer service or front desk experience in hospitality or a related field preferred
• Ability to work overnight weekend shifts on Friday and Saturday from 11:00 p.m. to 7:00 a.m.
• Strong verbal communication skills in English and a professional, courteous demeanor with guests and colleagues
• Comfortable handling cash, credit card transactions, and basic point-of-sale or hotel management systems (training provided)
• Ability to learn and follow standard operating procedures, including safety, security, and alcohol service guidelines
• Capable of standing for extended periods and performing light physical tasks, such as lifting, carrying, and setting up breakfast items
• Reliable, punctual, and able to work with minimal supervision during overnight hours
• Strong attention to detail, organization, and problem-solving skills in a fast-paced, guest-focused environment

The pay range for this role is:

16 - 18 USD per hour (Hyatt Place Lincoln)