NIGHT AUDITOR

About the role

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities

• Approaching all encounters with guests and employees in an attentive, friendly, service-oriented manner and maintaining a warm and friendly demeanor at all times.
• Greeting and welcoming all guests approaching the Front Desk in accordance with hotel standards.
• Answering guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Maintain high standards of personal appearance and grooming when working.
• Absorb and be able to operate all relevant aspects of the Front Desk computer system.
• Audit and reconcile financial and statistical reports.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

Qualifications

• High school diploma or equivalent.
• One year of experience in a front desk or similar customer service environment.
• Ability to communicate effectively both verbally and in writing.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Must be able to work flexible hours including evenings and weekends.

Benefits

In addition to excellent working conditions and competitive pay, Wyndham Garden Baronne Plaza offers a complete range of benefits to eligible team members including:

• Dental and vision benefits.
• Life Insurance.
• Short-term and Long-term disability.
• Discounted Rooms Programs.
• Paid Holidays.
• Paid Vacation.