NIGHT AUDITOR

About the role

The Sheraton Metairie at 4 Galleria Blvd is now hiring for a full time Night Auditor. Sheraton Metairie is looking for a full-time Night Auditor, who would report to the Front Office Manager.

Responsibilities

• Reconciling all hotel cashier transactions
• Reviewing, organizing, and compiling management reports on a timely basis
• Ensuring the accuracy of guest billings and city ledger transactions
• Effectively communicating concerns and/or related issues to all levels of management
• Performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations

Requirements

• Approaching all encounters with guests and employees in an attentive, friendly, service-oriented manner
• Greeting and welcoming all guests approaching the Front Desk in accordance with hotel standards
• Answering guest inquiries about hotel services, facilities and hours of operation in a timely manner
• Maintaining high standards of personal appearance and grooming when working
• Following all cash handling and credit policies
• Obtaining all necessary information when taking room and handling check-ins and check-outs in a friendly, efficient and courteous manner
• Comprehending and operating all relevant aspects of the Front Desk computer system
• Auditing and reconciling financial and statistical reports
• Ensuring accuracy of all numbers reported including statistics
• Inputting and updating financial information into corporate communications network
• Performing daily, weekly, monthly, and annual data processing system functions as required
• Keeping management abreast of any unusual operational or financial events and/or deviations of policies or procedures

Qualifications

• High school diploma or equivalent
• Experience in a front desk or similar customer service role
• Strong communication and interpersonal skills
• Ability to work flexible hours, including nights and weekends
• Basic computer skills, including proficiency with Microsoft Office

Skills

• Customer service orientation
• Attention to detail
• Effective communication skills
• Computer literacy

Benefits

In addition to excellent working conditions and competitive pay, Sheraton Metairie offers a complete range of benefits to eligible team members. These include medical, dental and vision benefits, life insurance, short-term and long-term disability, a team member assistance plan, discounted rooms programs, paid holidays, paid vacation & sick time, a 401(k) retirement savings plan, and equal opportunity employment.

Pay

Competitive pay is offered for this position.

Schedule

The Night Auditor position requires flexible hours, including nights and weekends.