Night Auditor

About the role

Overnight shift on a full-time basis. Checks guests in and out of the hotel quickly, efficiently, and courteously using the property management system. Processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issues, controls, and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Makes appropriate service recovery gestures in order to ensure total guest satisfaction.

Requirements

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software, including ability to use email, word processing, spreadsheet software, and hotel management system.

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Employee discounts
• Medical, dental, life, and 401k with company match for full-time associates
• Excellent travel discount program