Night Auditor

Description

The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. The role also involves providing exceptional customer service to hotel guests.

Essential Duties And Responsibilities

• Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
• Check guests in and out, ensuring proper room assignments and handling guest requests efficiently.
• Handle all guest inquiries, providing information about the hotel, its services, and the local area.
• Prepare and distribute daily reports to the management team.
• Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
• Process all financial transactions, including cash handling, credit card processing, and ensuring proper posting to guest accounts.
• Ensure proper communication with the next shift and management team, noting any issues or important information.
• Maintain the cleanliness and organization of the front desk area.
• Provide wake-up calls and perform other guest services as needed.
• Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Experience in accounting or bookkeeping is a plus.
• Strong attention to detail and ability to work with numbers.
• Excellent customer service and communication skills.
• Ability to work independently and make decisions with minimal supervision.
• Proficient in the use of computers and hotel management software.
• Ability to handle multiple tasks and work under pressure.

Skills And Abilities

• Strong attention to detail and ability to work with numbers.
• Excellent customer service and communication skills.
• Ability to work independently and make decisions with minimal supervision.
• Proficient in the use of computers and hotel management software.
• Ability to handle multiple tasks and work under pressure.

Physical Requirements

• Ability to stand, walk, and remain in a stationary position for extended periods.
• Ability to lift, carry, push, or pull up to 20 pounds occasionally.
• Visual and auditory ability to operate office equipment, including computers and phones, and to respond to emergencies.
• Ability to perform repetitive motions, such as typing and writing.

Work Environment

Work is performed in a hotel environment, primarily at the front desk. The position involves overnight shifts, including weekends and holidays.