Night Auditor

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information:
• a) all hotel features/services, hours of operation.
• b) all room types, numbers, layout, decor, appointments and location.
• c) all room rates, special packages and promotions.
• d) daily house count and expected arrivals/departures.
• e) room availability status for any given day.
• f) scheduled daily group activities.
• Pick up, count and maintain bank. Secure bank at all times.
• Read the log book daily, and record all pertinent information in the log book.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verify and make corrections to the Room Rate Report.
• Post and audit Banquet charges.
• Adjust outside Vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verify that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
• Print Food & Beverage end of day reports.
• Audit Food & Beverage cashiers work and correct discrepancies.
• Audit Rooms Cashiers work and correct discrepancies.
• Audit all miscellaneous charges. (Banquets, Bars etc.)
• Verify package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
• Run Room & Tax verifying that all room rates posted.
• Verify Cashiers Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify that all work has been completed.
• Restock all printers.
• Fill out and deposit payment and corresponding checks.
• Review status of assignments and any follow-up action with on-coming Supervisor.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Attend monthly department meetings and training sessions as necessary.

  Education And Experience

  • High School Graduate or General Education Degree (GED)
  • One year previous experience in a similar position in a hotel.
  • Must be able to work the overnight shift 11pm -7am.
  • Basic computer skills required.

  Benefits

  • Health and Welfare plans to include Medical/Dental/Vision options
  • Competitive Paid Time Off
  • 401k Savings Plan with Company Match
  • Volunteer Opportunities
  • Educational Assistance
  • Travel Discounts

  About the Role

  This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

  Qualifications

  • High School Graduate or General Education Degree (GED)
  • One year previous experience in a similar position in a hotel.
  • Must be able to work the overnight shift 11pm -7am.
  • Basic computer skills required.

  Skills

  • Excellent communication and interpersonal skills.
  • Attention to detail and ability to multi-task.
  • Knowledge of hotel operations and procedures.
  • Ability to work independently and as part of a team.

  Benefits

  • Health and Welfare plans to include Medical/Dental/Vision options
  • Competitive Paid Time Off
  • 401k Savings Plan with Company Match
  • Volunteer Opportunities
  • Educational Assistance
  • Travel Discounts

  Pay

  Pay Range: $19.00- $20.00/hour

  Schedule

  Must be able to work the overnight shift 11pm -7am.

  Company Information

  Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.