Night Auditor

Serve as ambassador to the hotel, handling all check-in and check-outs, answering incoming calls, and upholding Guest Service Standards. Perform nightly accounting and act as a "Runner" for housekeeping needs during the midnight shift. Compute, classify, and record numerical data to maintain complete financial records, including routine calculating, posting, and verifying duties.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of and access to:
  • All hotel features/services and hours of operation.
  • All room types, numbers, layout, decor, appointments, and location.
  • All room rates, special packages, and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled daily group activities.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Pick up, count, and maintain bank; secure bank at all times.
• Read the log book daily and record all pertinent information.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs, and credits as required.
• Operate Property Management System (P.M.S.) and maintain system security.
• Verify and correct the Room Rate Report.
• Post and audit Banquet charges; adjust outside Vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verify that all checks are closed; close and log any open checks in the P.O.S. system.
• Print Food & Beverage end-of-day reports.
• Audit Food & Beverage cashiers' work and correct discrepancies.
• Audit Rooms Cashiers' work and correct discrepancies.
• Audit all miscellaneous charges (Banquets, Bars, etc.).
• Verify package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts.
• Run Room & Tax reports to verify all room rates posted.
• Verify Cashiers Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end-of-day program and close the day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports, backup reports, and distribute.
• Print express check-out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify all work is completed.
• Restock all printers.
• Fill out and deposit payments and corresponding checks.
• Review status of assignments and follow-up action with on-coming Supervisor.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Attend monthly department meetings and training sessions as necessary.

Requirements

• High School Graduate or General Education Degree (GED).
• One year of previous experience in a similar position in a hotel.
• Must be able to work the overnight shift (11 PM – 7 AM).
• Basic computer skills required.

Benefits

• Health and Welfare plans including Medical, Dental, and Vision options.
• Competitive Paid Time Off.
• 401k Savings Plan with Company Match.
• Volunteer Opportunities.
• Educational Assistance.
• Travel Discounts.

*Benefits may vary depending on location.