NIGHT AUDITOR
At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our associates are the shining stars of what we do, and we encourage you to bring your true self to work every day. We celebrate you and support your career journey with health & wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer.
About the role
We are looking for a part-time Front Office team member to join our overnight shift. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Responsibilities include checking in guests, answering phones, taking reservations, responding to guest complaints and emergencies, processing invoices, reconciling accounts, investigating and resolving out-of-balance accounts, maintaining accurate financial records, and assisting with forecasts and audits.
Responsibilities
- Provide excellent customer service to guests during the overnight shift
- Check in guests and handle reservations
- Answer phones and respond to guest complaints, requests, and emergencies
- Process invoices and reconcile accounts
- Investigate and resolve out-of-balance accounts
- Maintain accurate financial records and ledgers
- Assist in preparing for forecasts and audits
Requirements
- 1-2 years of hotel front office experience or prior experience as a Night Auditor
- Eye for detail and passion for providing quality service
- Excellent computer, customer service, and communication skills
- Knowledge of Otelier and Opera Cloud preferred
- Prior Hyatt brand experience
Benefits
- Exceptional benefit plan for associates and family members
- 401K matching program
- Flexible scheduling
- Highly competitive wages
- Discounts with Crescent-managed properties in North America for you and your family
- Hyatt Hotel Associate discount worldwide
Pay
$26.00 per hour