Night Auditor

Responsibilities

• Managing front desk activity and handling guest check-ins and check-outs
• Scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential bookings
• Performing accounting duties such as reviewing, balancing, and compiling the daily financial transactions of the hotel
• Preparing daily reports and balancing transactions
• Answering inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
• Resolving guest complaints or calling in the maintenance crew for repairs
• Handling cash transactions and processing payments
• Performing security walks of the hotel property to ensure the safety of guests and employees
• Responding to emergencies and notifying the appropriate authorities if necessary
• Beginning set up for Breakfast