Night Auditor

Responsibilities

• Responsible for front desk operations overnight, including Front Desk & PBX agents, and Bell staff.
• Serves as a leader for employees while fostering teamwork, high Team Member morale, motivation, and open communication.
• Cooks and develops Team Members using a consistent, approachable demeanor while clearly articulating expectations.
• Provides direction and support for all staff members to achieve department goals and objectives.
• Ensures all Front Desk Team Members receive proper training with emphasis on detail, to provide service levels consistent with Ameristar’s standards.
• Helps to maintain and enhance a safe, secure, and comfortable environment for our guests and Team Members.
• Supervises the overnight shift of the Front Desk and telecommunication via customer contact and supervision of Team Members, ensuring 100% guest satisfaction.
• Oversees customer check-in/check-out.
• Conducts all cash handling in accordance with cash handling policy and monitors variances on a daily basis.
• Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
• Performs the night audit for date roll.
• Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
• Performs duties of Front Desk Agents and other Front Desk and Services Team Members as needed.

Qualifications

• Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred.
• Must be able to stand/walk 100% of shift.
• Able to sustain a high level of confidentiality and professionalism.
• Able to maintain a high level of energy.
• Demonstrate strong leadership and organizational skills.
• Able to communicate written and verbal information effectively.
• Able to provide excellent customer service skills.
• Must be able to work a flexible schedule including overnight weekends, holidays, and fluctuating days off.
• High school diploma or equivalent required, college degree preferred.
• 2 years of experience in the hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry preferred.
• Bi-lingual abilities are preferred but not required.