Night Audit - Hampton Inn Holland

About the role

The Hampton Inn Holland is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!

Responsibilities

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Consult with 2nd shift about the occurrences of the evening
• Read Quore and add any comments necessary throughout the shift
• Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
• Absorb and address out of balance situations
• Make adjustments to accounts as needed
• Prepare Express Checkouts, if applicable
• Complete the DOR (Daily Operations Report) and put with the night audit packet
• Maintain a neat and clean workspace at the front desk and adjacent areas, including vacuuming the front desk and office area
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
• Responsible for the settlement and reconciling of guest accounts and paperwork
• Balance cash drawer and make appropriate cash drops
• Set up continental breakfast buffet, if applicable

Requirements

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
• Licenses, Training, and/or Certifications Required: CPR Training (may be completed upon hire).
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Benefits

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)