Night Audit

Responsibilities

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Know and live the mission, White Lodging Service Pledge, and the Brand’s service strategy.
• Audit guest accounts to ensure that room rate and coding is correct and consistent.
• Audit house accounts and group accounts to ensure that postings to these accounts are in accordance with the sales contract.
• Post room and tax to all active guest accounts.
• Run all computer reports to complete gross revenue report worksheets.
• Input gross revenue report figures and complete the gross revenue reports in a timely manner.
• Communicate and work as a team with other departments as needed.
• Handle guest mail, messages, faxes and safe deposit boxes following established procedures.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.
• Refer guests to hotel outlets to maximize hotel revenue.
• Connect guest to local attractions and services.
• Verify and safeguard the Front Desk bank.
• Retrieve guest packages from shipping department.
• Communicate with incoming staff and management by recording information on pre-shift board.
• Inform management of any guest or system-related problems.
• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.
• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.
• Able to operate hotel van if applicable.
• Protect the hotel’s assets.
• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.
• Ensure security and confidentiality of all guest and hotel information and material.
• Practice energy conservation at all times.
• Notify manager of maintenance issues.
• Maintain a clean and orderly work area in accordance with hotel standards.
• Complete daily/weekly cleaning schedule.
• Attend work on time as scheduled and adhere to attendance policy.
• Participate in daily pre-shift.
• Report unsafe conditions and suspicious activity to Management.
• Know and utilize the Service Recovery/Defect Tracking processes.
• Input defects into computer system and resolve guest issues.
• Promote teamwork and associate engagement.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
• Adhere to all work rules, procedures and policies established by the company.

Qualifications

Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.