Night Audit

About the role

The Night Auditor plays a crucial role in ensuring exceptional customer service and operational efficiency at the Courtyard by Marriott Birmingham Downtown at UAB. They are responsible for checking in guests, resolving issues, and promoting hotel programs.

Responsibilities

• Engage guests with a positive attitude and provide detailed information about the hotel and local area.
• Register guests, ensure proper payment, note and fulfill special requests, and establish accurate information.
• Resolve problems and exceed guest expectations during challenging situations.
• Promote and sell hotel programs to guests.
• Interact professionally with other hotel staff, providing necessary information as requested.
• Stay informed about emergency procedures and policies.
• Generate, print, and distribute daily and weekly reports.
• Follow Night Audit procedures with meticulous attention to detail.
• Communicate pertinent information to the manager on duty.
• Post charges, cash checks, manage safe deposits, and handle refunds according to set procedures.
• Assist other departments as needed.

Requirements

• Ability to work overnight shifts.
• A high attention to detail.
• A high school diploma or equivalent.
• A strong desire to make a positive impact on others.
• An outgoing and engaging personality.
• Strong computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Availability to work various shifts including weekends and holidays.

Qualifications

• Must have the ability to work the overnight hours.
• A high school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Strong computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Availability to work various shifts including weekends and holidays.

Skills

• Customer service skills.
• Attention to detail.
• Communication skills.
• Problem-solving abilities.
• Knowledge of hotel operations and procedures.

Benefits

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• Unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Ongoing training and development opportunities.

Pay

$16.00 per hour.

Schedule

Overnight shifts, including weekends and holidays.