Jobs · Customer Service · California

Night Audit

On-siteCustomer Service$25–$27/hrFull-time

About the role

The Night Auditor provides friendly, efficient, and hospitable service at the front desk. Responsibilities include providing efficient and friendly check in and check out service, running the night audit process through the PMS system, and handling various administrative tasks.

Responsibilities

  • Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.
  • Verify and swipe credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change and balance an assigned house bank.
  • Post charges to guest rooms and/or house accounts as needed.
  • Retrieve messages, mail, and facsimiles for guests as requested.
  • Research and perform revenue audit function.
  • Upon completion of audit, input information into general ledger system.
  • File paid invoices in night audit packs.
  • Research and respond to charge inquiries on a timely basis.
  • Send copies of guest folios on a timely basis via fax or mail.
  • File registration cards in suite number order.

Qualifications

  • A high school graduate.
  • One year accounting experience.
  • Fluency in job-related English, both verbal and non-verbal.
  • Provide legible communication and directions.
  • Compute basic mathematical calculations (add, subtract, multiply and divide numbers).

Physical Requirements and Working Conditions

  • Regularly required to walk, talk, see, and hear.
  • Must be capable of walking or standing 90% or more of a normal 8-hour work shift.
  • Must be capable of carrying, lifting, pushing or pulling up to 30 lbs.
  • Specific vision abilities required include close vision, distance vision, peripheral vision, depth perceptions, and the ability to adjust focus.
  • Must be capable of answering phones and using a computer.
  • Exposure to indoor working environment.
  • Noisy environment.

Benefits

  • Discounted Palisades Tahoe Ski Pass
  • Food & beverage, retail, and spa discounts
  • Free rentals on ski gear, ice skates, Nordic skiing, and golf course access
  • Discounted rooms at Hyatt and CoralTree Properties Group
  • Medical, dental, vision, life, and disability benefits
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
  • An employee assistance program
  • Paid time off/sick time
  • Participation in a 401(k) plan with a company match

Pay

$25/hr - $27/hr

Schedule

Full Time Year-Round

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