Night Audit

Responsibilities

• Greet guests and complete the check-in/check-out procedure using the Property Management System.
• Obtain and store pertinent information, handle cash, credit card information, and goods.
• Identify guest needs and provide relevant information about hotel services and amenities.
• Respond to guest requests promptly.
• Take reservations from incoming callers and input all necessary information into the hotel management system.
• Update and cancel reservations as requested by the guest.
• Organize paperwork from previous shifts, close and balance room accounts and vouchers, investigate and analyze out-of-balance situations, run trial balance reports, and conduct night audits.
• Prepare guest folios for express check-out.

About the Role

The Night Auditor is responsible for providing superior service to guests during overnight hours and managing various administrative tasks.

Requirements

• Customer Service experience, preferably in a hotel setting.
• Hilton experience is a plus.
• A high school diploma or equivalent is preferred.
• Strong computer skills, including familiarity with intranet, Property Management System, WORD, and EXCEL.
• A valid driver's license with an acceptable driving history, subject to company approval.

Typical Schedule

Overnights, 11 PM - 7 AM. Weekend availability is required.

Pay

$20.00/hr

Benefits

• Paid weekly (every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with generous employer match
• Paid vacation and sick time
• Paid holidays
• Tuition reimbursement
• Flexible spending account
• Company-paid life insurance
• Company-paid short-term disability insurance
• Long-term disability insurance
• Employee assistance program
• Hotel discounts for you, your friends, and family
• Wellness programs
• Monthly employee appreciation activities & events
• Learning and development opportunities
• Employee referral program