Night Audit Associates

Essential Job Functions

• Ensure customer satisfaction through prompt, efficient, and friendly service.
• Greet and assist guests entering or calling the property, promptly and professionally.
• Perform front desk functions, including guest registration, reservations, cashiering, issue of keys, and general information to make their stay comfortable and enjoyable.
• Respond to guest inquiries, information, and/or complaints in a timely and professional manner. Report any concerns or complaints to the front desk supervisor, hotel manager, and/or lodging director.
• Reconcile daily business, balance accounts in the property management system (PMS), reconcile credit card accounts, and prepare deposits.
• Prepare daily reports recapping the business day for management.
• Open a new business day in the system, review guest arrivals note special requests, note any meeting space reservations, and verify billing information.
• Maintain up-to-date knowledge of operations to promote customer satisfaction and return business.
• Maintain complimentary beverage areas in a clean, sanitary manner. Keep it stocked and supplied as needed.
• Maintain a clean, neat work area.
• Communicate necessary information to the relief shift.
• Present a neat, professional appearance at all times.

Compliance

• Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
• Promote Wrc Quality Service Standards

Safety

• Ensuring a safe experience by protecting the welfare of all.

Intregrity

• Expecting personal accountability at every level.

Courtesy

• Create an exceptional customer service experience for everyone.

Team

• Functioning together to create a cooperative and positive experience.

Show

• Provide a flawless experience – a clean and cared-for resort.

Minimum Qualifications

• Six (6) months of hotel front desk experience.
• Auditing experience, cash handling experience required, and ten key by touch.
• High School Diploma/GED or ten year's experience.
• Demonstrate experience with computer hotel systems generating reports.
• Needs to stand for long periods; perform repetitive motions with wrists, hands, and fingers; perform routine office functions, bend, lift, and maneuver up to 25 lbs.
• Effective communication skills – verbally provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Requires clearance of a criminal history check.
• Must be at least 18 years of age.