Night Audit Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality.

About the role

The Night Audit Agent is responsible for the preparation and disposition of all Night Audit work, front desk operation during the overnight shift, and communicating in a welcoming and efficient manner to ensure guests’ needs are properly addressed. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and monitoring guest communications.

Responsibilities

• Initiate and complete the end-of-day process and run necessary reports.
• Complete the Night Audit checklist for computer procedures daily.
• Maintain cashiering responsibilities as per Front Office procedures.
• Maintain Front Office computer system operation according to company standards.
• Follow safety and emergency procedures according to resort standards.
• Maintain proper record keeping (e.g., logbooks) according to company standards.
• Be familiar with all company policies and house rules.
• Maintain radio contact with other employees during the entire shift.
• Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
• Prepare and distribute daily reports.
• Fulfill all Front Office functions between the hours of 11:00 PM and 7:00 AM.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• College coursework in a related field helpful.
• Experience in a hotel or related field preferred.
• Valid driver’s license; motor vehicle background check will be completed.
• Flexible schedule; required to work weekends and/or holidays.

Skills

• Fluent in English; able to convey information and ideas clearly.
• Positive, upbeat personality with a desire to deliver outstanding customer service.
• Able to evaluate and select among alternative courses of action quickly and accurately.
• Maintain composure and objectivity under pressure.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming.
• Operational knowledge of Microsoft Office suite and comfort with electronics.
• Able to work with and understand financial information, data, and basic arithmetic functions.
• Working knowledge of security procedures.

Benefits

• Low-cost medical, dental, and vision plans.
• Paid life insurance.
• Short- and long-term disability.
• Paid time off and holidays.
• 401(k) with company match.
• Commuter and company-paid toll programs.
• Complimentary shift meal.

Pay

$22.00 per hour (full-time, hourly).

Schedule

Overnight shift: 11:00 PM to 7:00 AM.

Core Values

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy