Night Audit/Security Agent

About the Role

The Night Audit/Security team ensures a safe, fun, and secure environment for families while maintaining credibility with theme park partners. The role focuses on security, auditing, and guest service to deliver the Perfect Guest Experience.

Responsibilities

• Security:
  • Conduct security patrols of Village public buildings, villas, and overall property; report issues or deficiencies.
  • Assist with villa concerns to ensure guest comfort throughout the night.
  • Escort late-arriving families to their villa and provide a brief check-in process.
  • Conduct villa checks on vacant rooms.
• Audit:
  • Audit park tickets, family files, and records nightly.
  • Finalize pre-arrival ticket packets after auditing.
  • Scan all Disney tickets and place them in ticket packets.
  • Scan all signature logs and liability forms to create a paper-free environment.
  • Provide support for the Auditor.
• Guest Service:
  • Answer guest questions about the Village, tickets, area attractions, and transportation.
  • Assist with guest transportation needs, including rental questions and shuttle arrangements.
  • Communicate with departments regarding safety and cleanliness; submit Nuvola requests promptly.
  • Create photo packages for guests and assist with processing daytime event photos.
  • Work with the Personalization team to create birthday/celebration kits and deliver them to villas.
  • Support communication across departments to address guest service issues.
  • Assist the Manager-On-Duty with safety and service incidents.
  • Ensure excellent customer service through fast, accurate request processing and coordination with other departments.
• Perform all other duties as assigned.

Physical Demands

• Ability to lift and move boxes, cartons, medical equipment, or luggage weighing up to 50 pounds.
• Ability to stand for extended periods.
• Ability to work in various weather conditions.

Qualifications

• Proven experience delivering exceptional customer service.
• Great attention to detail.
• Ability to speak and write English clearly and articulately in a positive, professional, and pleasant manner.
• Demonstrated ability to manage multiple priorities and adapt to a changing environment.
• Ability to work with guests, co-workers, volunteers, vendors, and leaders.
• Creative problem-solving skills and decisiveness.
• Proficient in PC skills, including Microsoft Office (Outlook, Word, Excel).
• Ability to operate a motorized vehicle, including battery-operated golf carts.
• Valid driver’s license and clean driving record.
• Must meet acceptable attendance and punctuality requirements (essential functions of the position).
• High School Diploma.
• At least two years of previous guest experience.

Preferred Requirements

• Experience with hospitality night audit procedures.
• Valid Security D license.

Schedule

Flexible schedule including nights, weekends, and holidays.