Night Audit Agent

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

About the role

The Westin Riverfront Resort & Spa invites you to join the Front Office Team as a Night Audit Agent and play a key role in delivering the Valley’s most exceptional overnight guest experience. We’re looking for a reliable, detail-driven professional who thrives in a quiet, focused environment and takes pride in accuracy and top-tier service. As part of our Front Office Team, you’ll help ensure seamless nightly operations while upholding the high standards of hospitality that set us apart.

Responsibilities

• Warmly welcome guests upon arrival, complete check-ins, verify registration details, and assist with early morning check-outs.
• Promote and recognize Marriott Bonvoy members, ensuring loyalty benefits are delivered with excellence.
• Handle incoming calls and direct communications efficiently using Marriott systems and two-way radios.
• Address guest concerns and service requests promptly, dispatching staff as needed to ensure satisfaction.
• Perform nightly audit procedures for two properties, ensuring financial accuracy and timely reporting.
• Conduct regular overnight security sweeps to maintain guest safety and a secure environment.

Requirements

• Prior front desk experience in a hotel or resort environment.
• Working knowledge of Excel and the ability to quickly learn new systems.
• Warm and welcoming demeanor with a professional, attentive approach.
• Genuine commitment to creating a positive guest experience.
• Ability to multitask, manage time effectively, and solve problems independently.
• Sound judgment and calm demeanor in difficult or unexpected situations.
• Strong communication skills and ability to work collaboratively in a team environment.
• Ability to remain alert, focused, and engaged throughout the night shift.
• Capable of managing daytime sleep schedule and staying on your feet for up to 8 hours.
• Ability to stay positive and productive during both quiet and busy periods.

Benefits

• Marriott hotel discounts worldwide.
• Free on-site parking.
• Eligible for Winter Incentive program (Epic Merchant Pass or end-of-season bonus, based on start date).
• Steps from the Riverfront Express Gondola (first chair during ski season).
• 401(k) plan with discretionary employer match.
• Career development trainings.
• Three different health plan options.
• Discounted gym membership at The Athletic Club Westin.
• Discounts at Eye Pieces.
• Sabbatical program.
• $500 referral program.
• Employee assistance program.

Pay

$23/hour + potential commissions.

Schedule

11:00 PM – 7:30 AM, full-time year-round.

Location: The Westin Riverfront Resort & Spa - Avon, CO. Start date: As soon as possible.