Front Desk Agent / Night Audit

About the role

T.E.A.M = Together Everyone Achieves More
Our hope is that each day you will uncover new reasons to love what you do!

Responsibilities

• Welcome guests
• Manage guest information
• Distribute keys
• Assign rooms
• Answer general inquiries

Requirements

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career.
• We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Prior night audit experience in a hotel environment is ideal
• Must be 18+ years of age
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, nights and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• The ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Qualifications

• Infectious enthusiasm, genuine smile, attentive service, and passion for hospitality

Skills

• Microsoft Office (Word, Excel, PowerPoint)
• Hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)

Benefits

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.
• Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts!

Pay

Pay rate starts at $21.00 per hour

Schedule

Flexible schedule required for days, weekends, nights and holidays

Pay Rate

Pay rate starts at $21.00 per hour

Compliance

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.