Front Desk Agent

About the role

The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. This high-profile department carries a special responsibility. The Front Desk Agent welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment. They check guests out of the hotel, prepare and explain the bill. They respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Responsibilities

• Welcome and register hotel guests
• Explain the accommodations and establish credit or method of payment
• Check guests out of the hotel, prepare and explain the bill
• Respond to a wide variety of guest requests

Requirements

• Excellent personal presentation and interpersonal skills
• Good problem-solving ability
• Proficiency in Hotel property management systems
• Fluency in reading, writing, and spoken English
• Continuous standing for 8 hours a day
• An outgoing personality and a can-do approach to any task

Qualifications

• High school diploma or equivalent
• Experience in hospitality or related field preferred
• Knowledge of hotel operations and procedures
• Ability to communicate effectively both verbally and in writing

Skills

• Customer service skills
• Problem-solving skills
• Attention to detail
• Computer literacy (Hotel property management systems)

Benefits

You will be offered:

• Lucrative salary
• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
• Time off plans starting at day of hire
• An opportunity to be a part of a cohesive team in an inclusive work environment
• Complimentary and discounted hotel stays around the world
• Wellbeing and mental health initiatives and focused company
• Complimentary employee meals and beverages
• Tuition reimbursement

Pay

Salary is competitive and commensurate with experience.

Schedule

The schedule is flexible but typically includes continuous standing for 8 hours a day.

Contact Us

To learn more about what it is like to work at Four Seasons, visit us: https://www.fourseasons.com/stlouis/ https://www.fourseasons.com/careers/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs

About Four Seasons

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

EEOC is The Law

To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf