Front Desk Agent

About the role

Ensure your shift team have an up-to-date knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.

Responsibilities

• Advising your shift team of any special events or VIP Guests in the hotel that day
• Maximizing sales revenues through up-selling and marketing programs
• Managing Guest requests, inquiries, and complaints promptly and completely
• Maintaining the professional appearance of the Front Desk with a focus on hospitality and Guest service

Skills

• A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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