Front Desk Agent
Westgate Resorts · Orlando, FL · Yesterday
On-siteCustomer Service$16.5/hrPart-time
Job Description
Pay Rate: $16.50/hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.
What you will do as Front Desk Agent
- Warms guests, manages check-in and check-out processes, and assigns accommodations in accordance with established procedures.
- Provides personalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required.
- Demonstrates empowerment in resolving guest concerns, taking ownership of service recovery to ensure satisfaction.
- Performs cashiering functions including settling folios, processing payments, and posting charges accurately.
- Handles reservations, confirmations, and modifications with attention to detail and efficiency.
- Transmits and receives guest communications via phone, email, text, and in-person interactions with professionalism.
- Maintains grooming and appearance standards to reflect the property’s brand image.
- Promotes room upgrades and property amenities in alignment with availability and pricing guidelines.
- Projects an approachable, enthusiastic demeanor with positive tone, volume, and inflection in all guest interactions.
Qualifications
- Schedule: Must work weekends and holidays, including night shifts (all shifts, including 3rd shift).
- Previous experience in customer service or hospitality preferred but not required.
- Experience handling cash, credit card transactions, or using a point-of-sale system is helpful.
- Comfortable using phones and basic computer systems.
- Additional hospitality or customer service training is a plus.
- Availability for potential overtime.