Front Desk Agent

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Affirmatively assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Requirements

The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment.

Qualifications

This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Skills

Strong communication skills
A passion for customer service
The ability to be flexible and adapt to any situation
A desire to work as part of the front desk team
An outgoing personality with a positive attitude

Benefits

DailyPay — get paid when you need it
Advanced scheduling with easy shift swapping via our app
Unlimited employee referral bonuses
401(k) with company match
Paid time off (PTO) with rollover
Complimentary wellness tools
Leadership development & tuition reimbursement
Discounts on hotel rooms, dining, and travel

Pay

Compensation starts at a range from $19.29 to $20.00.

Schedule

Full-Time Position