Front Office Agent / Night Audit

About the role

Front Office associates are the first and last to meet our guests and are crucial for creating a great guest experience. Hyatt Regency John Wayne Airport Newport Beach seeks associates who can deliver that great impression.

Responsibilities

• Guest registration process
• Hotel communication
• Processing forms of payment
• Responding to guest inquiries

Requirements

• Available to work night shift and various shifts including weekends and holidays
• Proficient in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage is an asset
• Great verbal and written communication skills
• Previous customer service experience
• Able to adapt and work in a diverse culture and environment
• Proven experience in making quick and efficient decisions
• Knowledge of a second language is an asset

Qualifications

• Guest Reservations assistance required

Skills

Preferred qualifications include:

• Ability to work night shift and various shifts including weekends and holidays
• Proficiency in computers (Opera, Colleague Advantage, Microsoft Office, etc.)
• Previous experience with Opera and Colleague Advantage
• Great verbal and written communication skills
• Previous customer service experience
• Able to adapt and work in a diverse culture and environment
• Proven experience in making quick and efficient decisions
• Knowledge of a second language

Benefits

Hyatt Regency John Wayne Airport Newport Beach is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law. Compensation: Commiserate with Experience Level

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.