Night Audit Agent

Duties and Responsibilities

• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• Will be responsible for handling a high volume of cash, credit and sales transactions
• Keep front desk area and own station neat, tidy, and clean
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment
• Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communicate those to housekeeping in a timely and efficient manner
• Other duties as assigned

Requirements

• Must be able to maintain and present a professional appearance
• A professional attitude is required at all times
• Must be honest and dedicated
• Must be able to maintain confidentiality and be trustworthy
• Exceptional oral and written communication
• Must possess excellent time management skills and strong communication skills
• Must be a team player and able to provide superior customer service
• Must be able to work weekends and Holidays

What We Offer

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
• Health Insurance
• Dental Insurance
• Vision Insurance
• FSA Health & FSA Dependent Care after 60 Days of Employment
• 401K
• Paid Time Off after 1 Year of Employment