(NEX NORFOLK) SUPERVISORY SALES ASSOCIATE - MEN'S ACCESSORIES

Duties And Responsibilities

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer needs.
• Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
• Providing premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships.
• Taking accountability for your own actions and outcomes.
• Maintaining store appearance.
• Sales:
• Cross-selling products and knowing the layout of the store.
• Making suggestions to customers on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Leveraging company tools and technology to confidently provide the customer with product knowledge, specs.
• Using a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling including counting money and returning accurate amounts to the customer.
• Completing various forms of paperwork, reports, and reconciliation.
• Inventory:
• Being the keeper of merchandise.
• Completing all inventory processes and making sure merchandise is properly checked in and accurately ticketed.
• Making suggestions for periodic inventories.
• Providing direction on assignments, including prioritizing projects, tasks, managing merchandise and inventory.
• Dependability:
• Adherence to assigned work schedule.
• Accurate and complete follow through on work assignments.

Qualifications

• Product Knowledge: Moderate level of knowledge of products and merchandise.
• Experience: 1-2 years of Retail or relevant work experience required. 1 year of lead or supervisory experience preferred.
• Communication Skills: Strong interpersonal and communication skills.
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.
• Reasoning Ability: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win-win situations.

PHYSICAL DEMANDS WORK ENVIRONMENT

• Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
• Involve lifting at least 25 lbs. and up to 50 lbs. in some departments.
• Work typically performed indoors but may be assigned outdoors depending upon location.

WORK HOURS

• Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.