Parts and Accessories Associate

About the role

Rocky Top Harley-Davidson is hiring a Parts and Accessories Associate to support the retail environment and assist customers with their shopping and purchase of parts and accessories.

Responsibilities

• Process service technicians' orders for parts.
• Aid service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related parts and accessories, which may be required for a job.
• Supply cost of parts information on repair orders.
• Write Request Orders (RO’s) for customers building or accessorizing their motorcycle.
• Provide excellent customer service to all of the dealership’s internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
• Work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Assist customers with determination of parts and accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Maintain the written Request Order and keep customer informed on current status of motorcycle.
• Follow Pathways process on all motorcycle deals.
• Maintain updated customer information in Talon.
• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Work with several customers at one time while maintaining individual customer satisfaction.
• Accept direction, follow instructions, and work well with other people.

Qualifications & Job Requirements

• Parts and/or Accessories experience is helpful!
• Must have ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalog for a particular motorcycle.

Essential Duties and Responsibilities

• Service Department Support
• Customer Service
• Clean & Efficient Parts & Accessories Environment

Secondary Duties and Responsibilities

• Service Department Support
• Customer Service
• Clean & Efficient Parts & Accessories Environment

Additional Information

• Physical Demands common to this position:
• The noise level in the work environment is occasionally loud.
• Frequently required to lift up to 20 lbs. of material.
• Occasionally required to bend, stoop, crouch, reach, and lift up to 50 lbs. of material.
• Frequently required to sit or stand throughout course of the work shift.
• Working Conditions:
• Indoor, climate controlled environment.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other chemical agents commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.