News Infrastructure Technician

About the role

Reuters is looking for a News Infrastructure Technician to join our team in New York City and support the technology and workflows that power one of the world’s leading news organizations. In this client-facing role, you will provide critical technical support for Reuters’ Editorial operations, working closely with journalists, production teams, engineers, and external partners to ensure reliable, high-quality news coverage and content delivery. Operating within a 24/7 follow-the-sun support model, you will combine strong technical expertise with a service-oriented mindset to resolve complex issues, support live news and event coverage, and drive operational excellence across the business. The role also offers opportunities to support major off-site events and productions through occasional travel.

Responsibilities

• Manage day-to-day technical support activities and collaborate with internal and external resources to support Reuters news coverage and live events.
• Oversee key technologies and support broadcast delivery systems located in-house and at designated third-party colocation sites, while managing media distribution across multiple platforms for Reuters clients and subscribers.
• Partner with Reuters video producers, deputy editors, and external vendors to ensure seamless content production and timely delivery of media assets.
• Champion innovation, teamwork, and continuous improvement by promoting efficient media and broadcast workflows.
• Coordinate with internal engineering teams and third-party providers to troubleshoot and resolve equipment, platform, and workflow issues within required turnaround times.
• Maintain accurate operational documentation, including PC hardware asset records, standard operating procedures, knowledge-base articles, checklists, and incident reports.
• Represent the Editorial business in special projects, events, PC builds and hardware-refresh programs, employee onboarding, and local-area-network (LAN) support activities.

About You

• A results-driven mindset, strong sense of urgency, and the ability to succeed in a collaborative team environment.
• A proven record of delivering high-quality work on schedule in fast-paced, high-pressure settings.
• Knowledge and experience in broadcast engineering, including pre-production and post-production workflows.
• Excellent interpersonal, communication, and stakeholder-management skills.
• 5+ years of experience supporting PC and Mac desktop hardware, operating systems, and software applications, along with end-user IT support and engineering/broadcast delivery solutions.

Benefits

• Global Career: As a global company, we can offer a truly international career and progression opportunities.
• Learning & Development: On-the-job learning and coaching, plus a dedicated training team focused on continuous development.
• Industry-Competitive Benefits: Competitive salary packages and market-leading benefits, including paid volunteering days.
• Perks: Work alongside Pulitzer Prize-winning journalists and a team that delivers award-winning coverage of the world’s most important stories.

Pay

The base compensation range for this role in New York City is $109,700 – $203,700 USD. Base pay is positioned within the range based on knowledge, skills, experience, and internal equity. This role may also be eligible for an annual bonus based on enterprise and individual performance.