Infrastructure Technician

About the role

The IS Computer Operator is responsible for manning the Network Operations Center at the main facility. S/he tracks help desk tickets, inventory responsibility's, equipment procurement, printer support for ordering replacing toner throughout the organization, and supports issues according to procedure for inspecting and monitoring critical computer software, hardware, and environmental systems.

Essential Functions

• Manages incoming support issues through phone calls, email and walk-up window, prioritizing and tracking each issue to completion.
• Drafts and updates procedures and documentation related to computer support issues.
• Works to establish constant tech skills improvement.
• Maintains all inventory asset tracking and procurement needs per IS Director.
• Maintains all software inventory and reports any issues to Director of information Systems.
• Audits AD anomalies through IS monitoring applications reports and opens tickets up immediately to Senior Infrastructure Architect and Director of Information Systems.
• Manages and maintains all inventory asset tracking and procurement needs per IS Director.
• Maintains all software inventory and reports any issues to Director of information Systems.
• Works to establish constant tech skills improvement.
• Manages and maintains all inventory asset tracking and procurement needs per IS Director.
• Maintains all software inventory and reports any issues to Director of information Systems.

Requirements

• Education & Training Requirements:
  • Minimum High School Diploma or GED
  • One year IT work experience
  • An Associate’s Degree may substitute for the required experience
• Work Experience Requirements:
  • Ability to successfully collaborate with multiple teams
  • Good customer service, time management, problem solving and timely decision making abilities
  • Computer aptitude and familiarity with the basic operation of typing and navigating software