Infrastructure Cable Technician

Responsibilities

• Establish relationships with store staff, store management, and support leadership.
• Travel to assigned locations throughout the region to provide cabling and infrastructure support.
• Plan and execute cabling projects and minor cabling requests.
• Responsible for troubleshooting issues with the cable network for assigned sites.
• Provide problem resolution, related to cabling infrastructure, for end-users while on site.
• Account for all assets and tools that are the property of Rooms To Go, while they are in your possession.
• Ensure all site documentation for their current project is complete and Low Voltage maps are up to date.

Qualifications

• At least 2 years of experience in a customer service role.
• At least 5 or more years experience installing and supporting IT infrastructure.
• At least 5 or more years experience installing structured cabling systems.
• Reading and interpreting architectural drawings (Low Voltage Blueprints).
• Detailed knowledge of current Microsoft programs (Word, Outlook, Excel, 365, etc.).
• Working with service level agreements.
• Networking fundamentals.
• Candidates should be familiar with: ITIL fundamentals, ServiceNow platform, Project management fundamentals.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company paid life and disability insurance.
• Paid time off.
• Employee Assistance Program.
• Wellness Programs.
• And more!