Infrastructure Technician
About the role
This is WITRON, an innovative company rooted in Bavaria, Germany, known for its advanced automated material handling system and commitment to employee growth and support. As an Infrastructure Technician, you will play a crucial role in ensuring reliable and well-documented networks and compute environments for our customer sites. Your responsibilities include planning, installing, certifying, and troubleshooting network cabling and hardware, while also coordinating with customers, vendors, and internal teams to minimize downtime and deliver high-quality outcomes.
Primary Responsibilities
Ensure strong end-to-end troubleshooting skills for system and network
Network Layout Planning
Review floor plans, conduct site surveys, and propose network layouts (IDF/MDF placement, rack elevations, patching matrices)
Calculate cable runs, port density, power, and cooling needs
Ensure designs align with standards (e.g., TIA/EIA-568, ISO/IEC 11801) and customer requirements
Network Cabling & Certification
Check on subcontractors which terminate and test copper (Cat5e/Cat6/Cat6A) and fiber (SM/MM) cabling
Hardware Procurement, Setup & Troubleshooting
Create accurate Bills of Materials (BOMs) and manage hardware ordering with suppliers
Stage, configure, and test switches, routers, wireless APs, PDUs, UPS, and related peripherals
Perform root-cause analysis and remediate Layer 1–2 issues; escalate higher-layer issues as needed
Onsite Installation / Supervision
Lead or supervise on-site deployments, including vendor oversight (electricians, GC/MEP, cabling contractors)
Organize change windows, cutovers, and migrations with minimal service interruption
Enforce safety, site access, and compliance protocols
Customer Coordination & Communication
Serve as day-to-day technical point of contact during projects
Set expectations, communicate timelines, risks, and mitigation plans
Capture sign-offs, punch lists, and change requests; manage handover and training as required
Documentation & Quality Assurance
Maintain as-built diagrams, labeling schemas, test certificates, and asset inventories
Update change, incident, and configuration records
Track and report on progress, issues, and completion metrics
Skills & Knowledge
Experience in network cabling and infrastructure deployments across office, warehouse, industrial, or data-center environments
Copper & fiber termination and testing; OTDR and certification tools
Reading drawings: floor plans, rack elevations, single-line and patching diagrams
Basic power and grounding concepts; UPS and PDU basics
Tooling & Platforms: Fluke (or equivalent) certifiers, labelers, crimpers, fiber cleavers, OTDR; ticketing and change tools (e.g., ServiceNow/Jira), documentation (Visio/AutoCAD or equivalents), Excel/SharePoint/OneDrive
Soft Skills: Strong customer communication, time management, vendor coordination, and clear written documentation
Education & Experience
Bachelor’s degree, Associates or equivalent experience combined with some educational experience
Certification in relevant IT infrastructure technologies (e.g., Cisco, Microsoft)
Experience in installation, migration, and upgrade of technology systems or network solutions
Scheduling & Travel
Must be able to travel locally and internationally (up to 100%)
Benefits
Three (3) bonus opportunities
Comprehensive health benefits
Company paid Basic Life, Dependent Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
Great 401(k) match
Dental Insurance
Vision Insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance
and much more!
Why WITRON?
Innovative Environment: Be at the forefront of technology with WITRON's advanced automated material handling system
Continuous Growth: Drive operational excellence and continuous improvement with ample opportunities for career development and advancement
Competitive Benefits: WITRON values employees and strive to create a supportive and rewarding work environment
Contact Information
If you have any further questions, please write to us at info@witron.com. You can also apply online through our online form.