New York Store Operations Associate
CubeSmart · Brooklyn, NY · 1 mo ago
On-siteBusiness Development$19–$21/hrFull-time
About the role
At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”.
Responsibilities
- Manage and maintain stores within your district, requiring skills in both customer service and property maintenance.
- Customer Service
- Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
- Interact face‑to‑face with customers, providing excellent service and building rapport.
- Meet monthly sales goals and metrics.
- Walk the property to perform daily operational tasks including lock checks and showing units to customers.
- Work independently and as part of a team renting self‑storage units, selling store merchandise, managing the leasing process, accepting payments via the Point‑of‑Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
- Property Maintenance
- Perform daily walks of the property, clean units and store grounds, open and close storage doors (up to 50 lbs.).
- Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
- Keep a clean and safe storage facility to meet company guidelines (clean restrooms, neat landscaping and parking areas, tidy storage doors, decluttered office space).
Benefits
- Work/Life Balance That Works for You – Enjoy primarily daytime hours with store hours between 7:00 a.m. and 8:00 p.m.
- A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
- Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
- Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
- Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
- Benefits That Support Your Life – Access to affordable medical plans plus an annual employer contribution to your Health Savings Account up to $1,200 for a family.
Qualifications
- A positive and outgoing personality with a passion for helping people.
- Experience in delivering high‑quality customer service to a diverse customer market.
- A self‑driven mindset with strong operational focus.
- Basic computer skills including MS Office products.
- Ability to work Saturdays and Sundays.
- Frequently required to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder while performing job duties.
- Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
Schedule
Store hours are primarily daytime, between 7:00 a.m. and 8:00 p.m., with a requirement to work Saturdays and Sundays.
Pay
$19.00 - $21.00 per hour depending on experience plus bonus opportunities.