New Patient and Surgical Coordinator

About the role

We are seeking a friendly and professional New Patient and Surgical Coordinator to join our outpatient clinic in Orchard Park, NY. Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

Responsibilities

• Schedule patients for in office and outpatient surgery as ordered by physician
• Maintain physicians surgical schedule at hospital and/or outpatient surgical centers, utilizing block time appropriately
• Adhere to individual facility protocols for surgical scheduling and pre-op testing
• Schedule post op appointments as directed by physician
• Retrieve radiology reports, bloodwork, and clinical documentation from outside physicians as needed
• Ensure all appropriate documentation is sent to outpatient facilities prior to surgery, including booking forms, physician orders, pre-op testing, medical clearance, patient demographics and insurance information
• Ensure new patient paperwork is mailed prior to appointment and scanned in as received
• Manage new patient scheduling, rescheduling, cancellations and no-show appointments appropriately
• Check insurance eligibility and verification
• Obtain outside records for all new patients from outside doctors/hospitals as necessary
• Maintain confidentiality of all patient records
• Answer the telephone in a competent and courteous way
• Verify accuracy of order and medical records
• Accurately and efficiently respond to triage/tasks received from providers, staff, and billing
• Affords assistance to Medical Records & Front Desk when needed
• Affords assistance in training other staff members as requested
• Attends meetings as required
• Performs other related duties as assigned

Requirements

• High School Diploma or G.E.D required
• One (1) year of full-time clerical health care experience is required
• Prior patient scheduling experience required
• EMR experience required - Medent preferred
• Customer service experience in an office, preferably with patients

Benefits

• Monday-Friday schedule
• Medical, dental, and vision coverage
• Employer funded Health Reimbursement Account (HRA)
• 401(k) with company match
• Generous vacation and sick time
• Company-paid life insurance
• 11 paid Holidays

Salary Description

$20.00-$22.00/hour