New Patient Coordinator

Position Summary

The New Patient Coordinator manages all incoming referrals for new oncology/hematology patients for the practitioners of the South Carolina Medical Oncology offices. All incoming documentation is reviewed for appropriateness and once complete creates a patient chart. Along with the provider(s) the Coordinator will determine the appropriate date and time of the first appointment. Patients are called and sent new patient packets to be completed and returned.

Core Job Functions

• Review all incoming documentation for patient referrals. This requires a knowledge of the all the necessary documentation needed for each type of patient referred. Determine with accuracy the appropriateness of the demographic and insurance information. Call the referring provider when necessary for additional records.
• Accurately create a patient chart. All this needs to be accomplished within 48 business hours of receipt.
• Twice weekly meet with the provider(s) to determine the order in which new patients are to be scheduled. Accurately schedules all appointments within the agreed upon time frame and calls the patient to confirm appointment and send out packets to each patient to be completed. This will be completed within 48 hours of medical review.
• Maintains patient confidentiality and adheres to the release of patient information and is compliant with HIPAA regulations. Releases protected health information in an efficient manner to appropriate parties.