New Patient Coordinator

About the role

The Attleboro location is looking to fill a New Patient Coordinator I role for a start date in July.

Responsibilities

• Facilitate the new patient’s appointment/care.
  • Collect initial clinical data.
  • Collect demographic and insurance information.
  • Provide clear and accurate financial information/options.
  • Schedule the initial visit.
• Coordinate/obtain clinical documentation prior to the first visit.
  • Medical records.
  • Pathology slides.
  • Radiology films.
• Work closely with all providers to triage patients of all disease types appropriately.
• Consult with physicians, as appropriate, to determine urgency of first appointment.
• Maintain knowledge of current financial arrangements, insurance coverage, and billing procedures at DFCI and the local host hospital.
• Perform mini registration in Epic, capturing demographic and insurance information, to create a medical record number (MRN) and schedule initial appointment in Epic.
• Send electronic “new patient packets” to patients.
• Run daily list of new patients in Epic.
• Prepare, review, and obtain consents for new patients.
• Complete new patient check-in: review registration information, consent forms and financial assistance, obtain consent signatures, scan insurance cards, collect proxy and/or power of attorney forms for scanning, and enroll patients on Partners Patient Gateway.
• Manage multiple provider schedules and have an adequate understanding of which diseases each provider can see.
• Manage multiple EMRs (e.g. Epic, Meditech) and maintain knowledge of how to navigate all platforms to ensure appropriate insurance, demographic information, and records are available.
• Have sufficient understanding of how to manage records for all diseases – including which disease specific reports/scans/documentation are required for providers to see a patient at their first visit.
• Report all newly booked, rescheduled, and cancelled new patient appointments to the network program nurse for new patient intake.

Financial Intake and Counseling

• Collect accurate demographic and insurance information for all new patients – update Epic registration or send registration shell to Longwood Pre-Registration, as necessary.
• Identify self-pay or high-risk financial patients and schedule financial counseling appointments (e.g. self-pay, non-participating insurance coverage, potential high coinsurance).
• Notify Longwood central Access Management of identified established patients switching to high risk insurance or losing coverage.
• Work directly with identified self-pay and high financial risk new patients or directed established patients to obtain any additional demographic and financial information needed.
• Utilize real-time automated tools for insurance verification, eligibility, and benefits information - may require contacting insurance carrier.
• Compile and submit all necessary documents and data to support request for coverage of charges for services to be performed at DFCI.
• Update insurance and demographic information for new patients and directed established patients, in Epic, as necessary.
• Accurately and courteously explain policies regarding financial assistance programs and assist patients/families in the completion of applications.
• Cook up on-site support with Longwood central Access Management, on a daily basis, including, but not limited to, providing financial counseling support, managing patient pre-authorizations, and obtaining signatures for ABNs and other high risk waivers.
• Scan insurance cards into Epic for all new patients and directed established patients.

Qualifications

• Excellent customer service and communication skills, both written and verbal.
• Self-starter with strong team player and leadership abilities.
• Strong analytical, problem-solving skills, mathematical/accounting skills.
• Advanced technical skills, as appropriate.
• Knowledge of managed care policies and medical terminology preferred.
• Prior hospital/physician office scheduling/billing experience.

Skills

• Knowledgeable about GE Centricity or other hospital/professional services billing systems.
• Strong understanding of Microsoft Office product suite.
• High level of discretion and confidentiality maintained.

Requirements

• Associates degree; 2 years of equivalent experience may substitute for degree.
• Bachelor’s degree preferred.

Benefits

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00