New Hope Supervisor

About the role

The New Hope Placement Program is a proactive community initiative at ACC aimed at finding placement for some of our most vulnerable populations. The New Hope Supervisor oversees daily operations for the New Hope Staff to help increase and maximize placement with our partner organizations.

Responsibilities

• Provide training, direction, supervision, and oversight to a team of New Hope Coordinators in Manhattan or Queens.
• Manage placements with over 300 rescues groups for a variety of animal species.
• Build and strengthen partner relationships with the end goal of placing more animals.
• Handle any escalated partner complaints, finding amiable solutions for all parties whenever possible.
• Implement and monitor the daily performance of the staff, establishing personal goals during monthly check-in meetings.
• Provide continual training opportunities to help staff advance and grow their skills.
• Participate in staff hiring, evaluations, and disciplinary action in cooperation with Senior Management.
• Oversee a variety of administrative tasks including weekly timecard approval, schedule building, inventory and ordering, data spreadsheets, rounds participation follow-up and responses, and review and management of animal records, etc.
• Model and promote a staff culture that is friendly, outgoing, and free of judgment.
• Serve as the primary point of contact for partner inquiries, ensuring they are followed up within a timely and satisfactory manner.
• Handle animals of a variety of species and temperaments.
• Fill in for staff as needed; the New Hope Supervisor should be proficient in all tasks expected of a New Hope coordinator.
• Coordinate kitten placement activities including overseeing placement with a partner nursery program.
• This includes overseeing and supervising designated kitten liaisons, communication with all ACC locations on kitten intakes, scheduling transport for placed kittens, and maintaining and updating records in an accurate and timely manner.
• Demonstrate knowledge of Department of Health placement policies as they relate to wildlife and bite quarantine placements.
• On-call availability as assigned.
• Become knowledgeable in the role of all client-interfacing staff to step in and provide supervisory coverage as needed.
• Ensure implementation and adherence to best practices and organizational policy.
• Ensure that all paperwork is filed and organized according to policy.
• Travel between boroughs as needed to provide supervisory coverage and support.
• Fear Free certification required within 30 days of hire.

Requirements

• A High School Diploma or GED is required.
• A minimum of 1-3 years’ experience in a customer service-oriented staff management position is required.
• Must be comfortable handling and training staff on how to handle animals of varying species, sizes, and temperaments.
• Treating animals and people with respect and employing humane handling techniques whenever possible.
• Must be able to lift at least 50 lbs.

Qualifications

• A Bachelor’s Degree is strongly preferred.
• Prior handling experience for animals is strongly preferred.
• Comfortable working in a fast-paced, often high-stress, ever-changing environment.
• Customer-driven and focused on providing a positive, upbeat experience for all clients.
• A high attention to detail, a strong work ethic, and thrive working in a busy environment.
• Work well independently but also function seamlessly as a member of a team.
• Flexibility to adapt to new technology and ability to implement changes.
• Work well independently but also function seamlessly as a member of a team.

Skills

• Customer service orientation.
• Animal handling and training.
• Effective communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Knowledge of Department of Health placement policies.

Benefits

• Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
• Great open-access Cigna medical, dental, and vision insurance at a low premium.
• 401K and Pension plans.
• Life insurance.
• Loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF).

Pay

Details about pay are not specified in the job posting.

Schedule

The working schedule for this position is Sunday-Thursday from 9:30am to 6:00pm. Off on Friday and Saturday.