Networking Trainee

About the role

As a Data Center Smart Hands Trainee, you will play a critical role in supporting and maintaining mission-critical IT infrastructure within a data center environment. This is an excellent entry-level opportunity for individuals seeking hands-on exposure to servers, networking equipment, hardware troubleshooting, and data center operations.

You will work alongside experienced engineers and technicians while developing the technical and professional skills needed to build a successful career in information technology.

Responsibilities

• Hardware Support & Troubleshooting
  • Diagnose and resolve hardware issues involving servers, storage systems, and network equipment.
  • Perform basic troubleshooting and escalate complex incidents when necessary.
  • Assist with hardware replacements and equipment upgrades.
• Installation & Maintenance
  • Install, configure, and maintain servers, racks, network devices, and cabling infrastructure.
  • Support routine preventive maintenance and operational activities within the data center.
• Ticket & Incident Management
  • Accurately document, track, update, and close service tickets in accordance with defined processes and SLAs.
  • Maintain clear records of all support activities and resolutions.
• Collaboration & Communication
  • Work closely with engineers, technicians, and operations teams to resolve technical issues efficiently.
  • Participate in team meetings and contribute to problem-solving initiatives.
• Inventory & Asset Management
  • Assist with tracking and managing hardware inventory.
  • Maintain accurate records of equipment lifecycle, asset movement, and inventory status.
• Moves, Adds, and Changes (MAC)
  • Support data center projects involving hardware installations, rack-and-stack activities, labeling, cable management, and connectivity verification.
  • Assist with equipment relocation and infrastructure modifications.
• Compliance & Security
  • Follow all data center security procedures and operational standards.
  • Ensure proper documentation of activities, equipment changes, and access requirements.
  • Adhere to company policies and industry best practices.
• Continuous Learning
  • Participate in technical training programs and certification initiatives.
  • Stay current with emerging technologies and industry trends related to data center operations.

Requirements

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
• Strong interest in IT infrastructure, networking, hardware support, and data center operations.
• Excellent communication, problem-solving, and teamwork skills.
• Willingness to learn and work in a dynamic, hands-on technical environment.

Preferred Qualifications

• Basic understanding of computer hardware, networking concepts, and troubleshooting techniques.
• Familiarity with hand tools, cabling standards, and IT equipment installation.
• Relevant certifications such as CompTIA A+, Network+, CCNA, or data center certifications are a plus.
• Previous internship, lab, or technical support experience is beneficial but not required.

Benefits

• Performance-based incentive opportunities
• Medical, dental, and vision coverage
• Life and disability insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid time off (PTO)
• Paid company holidays
• Additional benefits in accordance with HCLTech policies

Pay

Salary: Up to $50,000 per year, based on qualifications, skills, experience, and location.

About the company

HCLTech is a leading global technology company with a strong culture of innovation, learning, and growth. We partner with some of the world's most recognized organizations to accelerate digital transformation and deliver technology solutions at scale.

At HCLTech, your career growth is in your hands. We provide ongoing learning opportunities, mentorship, career development programs, and exposure to a wide range of technologies and business environments. Whether you choose to deepen your technical expertise or explore new career paths, you'll find the support and opportunities needed to help you succeed and realize your full potential.