Networking Specialist

HCLTech is looking for a highly talented and self-motivated Junior ServiceNow Developer to join it in advancing the technological world through innovation and creativity.

Responsibilities

• Support the development, configuration, and maintenance of ServiceNow applications and modules under the guidance of senior developers and administrators.
• Assist in implementing ServiceNow platform enhancements, workflows, forms, business rules, client scripts, and UI policies.
• Develop and maintain basic scripting solutions using JavaScript within the ServiceNow platform.
• Troubleshoot and resolve basic ServiceNow incidents, defects, and configuration issues.
• Support ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog Management.
• Assist with testing, validation, and deployment of ServiceNow enhancements and updates.
• Participate in platform upgrades, patching activities, and post-deployment support.
• Create and maintain technical documentation, process workflows, and knowledge articles.
• Collaborate with business users, technical teams, and stakeholders to gather requirements and support solution delivery.
• Assist in configuring forms, fields, notifications, workflows, and integrations.
• Perform data imports, updates, and basic reporting activities within the ServiceNow platform.
• Support system monitoring and ensure platform stability and performance.
• Follow ServiceNow development best practices and organizational standards.
• Participate in training, mentoring, and continuous learning programs to enhance ServiceNow knowledge and technical skills.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Recent graduate or up to 2 years of experience in software development, IT support, application administration, or a related field.
• Basic understanding of the ServiceNow platform and its capabilities.
• Knowledge of JavaScript, HTML, CSS, and web-based application concepts.
• Familiarity with IT Service Management (ITSM) processes and best practices.
• Basic understanding of ServiceNow modules such as Incident, Change, Problem, Request, and Service Catalog Management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Strong attention to detail and commitment to delivering quality solutions.
• Eagerness to learn new technologies and grow within the ServiceNow ecosystem.

Qualifications

• ServiceNow Certified System Administrator (CSA) certification or actively pursuing certification.
• Internship or academic project experience involving ServiceNow development or administration.
• Familiarity with Flow Designer, IntegrationHub, and Service Portal concepts.
• Exposure to REST APIs, web services, and system integrations.
• Basic understanding of Agile and Scrum methodologies.
• Knowledge of CMDB, Asset Management, or IT Operations Management concepts.
• Experience with source control tools and software development lifecycle practices.
• Exposure to cloud technologies and enterprise application platforms.

Pay

Pay Range Minimum: $46,000 per year
Pay Range Maximum: $50,000 per year

Benefits

• Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance.
• Employee assistance program.
• 401(k) retirement plan.
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year).
• 10 paid holidays per year.
• Performance-based bonuses subject to company policies.