Network/Telecom Technician - Salt Lake City, UT

About the role

The general role of a Network/Telecom Technician is to install, maintain, and troubleshoot data network infrastructure. This includes routers, switches, and cabling. The Network/Telecom Technician ensures reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues to keep network systems running efficiently.

Responsibilities

• Management of IT infrastructure - Hardware setup, customer network support, Endpoint support in field.
• Troubleshoot and support all IT connected devices.
• Remediate Security vulnerabilities and perform/request appropriate action from respective items/teams.
• Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals.
• Provide Technical support and on-site troubleshooting/repair for customers.
• Responding to phone calls and texts after hours and on weekends within a timely manner.

Requirements

• Experience and Skills in documenting all work performed daily to build complete customer work history.
• Basic knowledge of control and electrical system design.
• Demonstrate ability in supporting and troubleshooting IT network connected devices.
• Experience with Routers/Switches, Wireless, Firewall and Security.
• VMWare experience is recommended.
• Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies.
• Windows desktop and server operating systems, IOS systems.
• Proficient with MS Office productivity software.
• To efficiently organize and plan work tasks to meet company goals.
• To balance multiple projects.
• To have critical thinking with exceptional problem-solving skills, able to work independently and in team environments.
• To be proactive, resourceful, and highly motivated with good communication skills and ability to work in high output environment.
• To maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner.
• To be able to work a flexible schedule and adjust to changing business needs including possible emergency call-out, extended hours and some out-of-town and overnight work.
• To be willing to participate in the company’s required background and drug screening process.
• A valid driver’s license is required.

Qualifications

• Completion of a thorough background and pre-employment drug and alcohol screening.

Skills

• Basic knowledge of control and electrical system design.
• Demonstrate ability in supporting and troubleshooting IT network connected devices.
• Experience with Routers/Switches, Wireless, Firewall and Security.
• VMWare experience is recommended.
• Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies.
• Windows desktop and server operating systems, IOS systems.
• Proficient with MS Office productivity software.

Benefits

• We are now Employee Owned.
• Comprehensive Benefits:
• Health/Life insurance
• 401(k) retirement plan
• Short/Long term disability
• Paid time off and holidays
• Paid lodging, per diem, and transportation provided for out-of-town work
• Employee focused work environment
• On-the-job mentoring and training
• Internal job postings
• Performance and salary reviews
• Employee feedback program
• Advancement through defined employee career paths
• Safety-first and drug free work environments
• Bonuses and incentives for working safely
• Company provided tools and basic safety equipment
• PPE allowances with no restrictions on vendors
• Weekly pay with premium pay for Sundays and holidays
• Scholarship opportunities for dependent children

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.