Network/Telecom Technician

About the Company

Pillar Innovations is an Industrial Solutions and Service Company with over 15 years of experience in the Energy, Mining, Manufacturing, Industrial Construction, Aggregate, and Renewables Industries. The Corporate Headquarters are located in Grantsville, MD with several offices throughout the country. We promote continuous learning, diverse work opportunities, and flexibility, offering defined career path advancement, full benefits, and a variety of apprenticeship/continuing education programs for both experienced workers and entry-level positions.

About the Role

The Network/Telecom Technician is responsible for installing, maintaining, and troubleshooting data network infrastructure, including routers, switches, and cabling. This role ensures reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues. The technician reports to the Electronic Security and Safety Department Manager and works primarily out of the assigned area.

Responsibilities

• Manage IT infrastructure, including hardware setup, customer network support, and endpoint support in the field.
• Troubleshoot and support all IT-connected devices.
• Remediate security vulnerabilities and perform/request appropriate actions from respective teams.
• Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals.
• Assist with deploying/troubleshooting networking solutions on-premise, cloud, or hybrid environments.
• Provide technical support and on-site troubleshooting/repair for customers.
• Respond to phone calls and texts after hours and on weekends in a timely manner.
• Document all work performed daily to build complete customer work history.
• Perform other duties as assigned.

Requirements

• Basic knowledge of control and electrical system design.
• Ability to support and troubleshoot IT network-connected devices.
• Experience with routers/switches, wireless, firewalls, and security.
• VMWare experience is recommended.
• Skills in TCP/IP, DNS, LDAP, SMTP, web technologies, security tools, and firewall policies.
• Proficiency with Windows desktop and server operating systems, and IOS systems.
• Proficient with MS Office productivity software.
• Ability to efficiently organize and plan work tasks to meet company goals.
• Ability to balance multiple projects.
• Critical thinking with exceptional problem-solving skills; able to work independently and in team environments.
• Proactive, resourceful, and highly motivated with good communication skills and the ability to work in a high-output environment.
• Ability to maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner.
• Able to work a flexible schedule and adjust to changing business needs, including possible emergency call-out, extended hours, and some out-of-town and overnight work.
• Willing to participate in the company’s required background and drug screening process.
• Valid driver’s license required.

Working Conditions

• Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp, and climb with both hands and legs for extended periods of time.
• Lift and/or move up to 75 pounds.
• Climb at heights of 300’+ for extended periods of time.
• Work outdoors in a variety of weather conditions.

Additional Eligibility Qualifications

This position requires the completion of a thorough background and pre-employment drug and alcohol screening. Employees are required to participate in random, post-accident, and reasonable suspicion drug and alcohol testing as requested.

Benefits

• Employee Stock Option Plan (ESOP) – employees are beneficial owners through a qualified retirement plan.
• Comprehensive health and life insurance.
• 401(k) retirement plan.
• Short/long-term disability coverage.
• Paid time off and holidays.
• Paid lodging, per diem, and transportation for out-of-town work.
• On-the-job mentoring and training.
• Internal job postings and defined career paths.
• Performance and salary reviews.
• Employee feedback program.
• Bonuses and incentives for working safely.
• Company-provided tools and basic safety equipment.
• PPE allowances with no restrictions on vendors.
• Weekly pay with premium pay for Sundays and holidays.
• Smart Money program with optional counseling to aid employees with financial goals.
• Scholarship opportunities for dependent children.