Telecom Technician

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare.

About the role

The MHS Telecommunications Technician is responsible for all ongoing activities related to the availability, integrity, and acquisition of telecommunications systems covering patient, provider, employee, and business information, and the coordination of services to assist users in meeting telecommunication needs.

Responsibilities

• Oversees the day-to-day operation of the voice network and telecommunications systems, adhering to established standards and procedures.
• Interfaces with customers, staff management, and vendors to coordinate moves, address changes, and telephone problem resolution.
• Provides technical support to management and users in the design and implementation of new and expanded voice services.
• Installs and/or repairs communication equipment including both telephone and data.
• Prepares, implements, and documents maintenance schedules of all communication equipment.
• Evaluates and justifies needs for equipment and supplies.
• Supports and leads other technicians regarding all relevant telecommunication utilities and applications.
• Performs other duties as assigned.

Requirements

• 3+ years of proven and documented industry experience, preferably in a multi-site, multi-equipment facility.
• Certification in NEC 2400 IMX, IPX, 2000 Basic, and IPK; Comdial is a plus.
• Formal industry training on voicemail systems substantiated by either a certificate or verified years of experience (preferably AVT Call Express or Active Voice and Televantage - ACD).
• Bachelor of Science in Telecommunication or related field, or equivalent work experience.

Pay

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. Pay range: $34.24/hr - $39.28/hr. In addition to base pay, there may be additional compensation available for this role, including shift differentials, extra shift incentives, and bonus opportunities.

Benefits

Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high-quality health insurance plan options, so you can select the best choice for your family. Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Schedule

Full-Time, Days (8hr shift)