Network & Systems Administrator

About the role

This is a hands-on, on-site position based in Naperville, Illinois, supporting both local and remote employees. The Network & Systems Administrator ensures employees have reliable and secure access to systems, equipment, and resources needed to perform their work.

Responsibilities

• Administer and support Microsoft Azure, Windows, Microsoft 365, and Active Directory environments.
• Create, modify, and deactivate employee accounts, permissions, security groups, and system access.
• Set up and configure laptops and desktops for new employees, including software, email, Microsoft 365, security applications, and network connectivity.
• Support Dell desktops, laptops, docking stations, monitors, and related equipment; diagnose hardware issues and perform upgrades.
• Administer and support endpoint monitoring and management through NinjaOne.
• Support and monitor endpoint cybersecurity protection using CrowdStrike.
• Configure, maintain, and troubleshoot Cisco Meraki routers, switches, wireless access points, firewalls, and related network equipment.
• Support Comcast internet and telecommunications services and coordinate with service providers for troubleshooting.
• Install, renew, configure, and troubleshoot SSL certificates and secure connections.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, internet, and other connectivity issues.
• Configure and support secure connectivity for remote employees.
• Monitor network and system performance; proactively identify security, capacity, connectivity, and equipment concerns.
• Apply operating system, software, firmware, and security updates and patches.
• Maintain device inventory and assist with equipment deployment, replacement, upgrades, and retirement.
• Troubleshoot Microsoft 365 applications, Windows OS, email, printers, and other end-user technology issues.
• Provide responsive technical support to employees with varying levels of technical knowledge.
• Maintain documentation related to network configurations, user access, equipment, procedures, licenses, and IT assets.
• Assist with backup, recovery, business continuity, and disaster recovery activities.
• Follow cybersecurity best practices related to access controls, multifactor authentication, encryption, and endpoint protection.
• Coordinate with third-party technology vendors and service providers.
• Assist with technology upgrades, migrations, implementations, and IT projects.
• Identify opportunities to improve the security, reliability, automation, and efficiency of the organization's technology environment.
• Perform other IT-related responsibilities as assigned.

Requirements

• Experience supporting Microsoft Windows environments.
• Hands-on experience with Microsoft Azure, Microsoft 365, and Active Directory.
• Experience supporting desktop and laptop hardware.
• Knowledge of network administration, including routers, switches, wireless networks, VPNs, firewalls, and internet connectivity.
• Understanding of TCP/IP, DNS, DHCP, LAN/WAN, VPN, and Wi-Fi.
• Knowledge of cybersecurity and access-management practices.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.
• Ability to manage multiple priorities and respond effectively to urgent technical issues.
• Must be able to work on-site at the Naperville, Illinois office.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent education and relevant professional experience may be considered.
• Experience with Cisco Meraki networking equipment.
• Experience with Dell desktops and laptops.
• Experience with NinjaOne or similar endpoint management platforms.
• Experience with CrowdStrike or similar endpoint security platforms.
• Experience administering SSL certificates.
• Experience with Comcast Business internet/connectivity services.
• Experience with IT automation, scripting, or programming languages such as PowerShell, Python, or similar technologies is a plus.
• Experience or familiarity with artificial intelligence (AI) tools, AI-enabled business applications, automation, or the integration of AI into IT processes is a plus.
• Microsoft, Azure, Cisco/Meraki, or other relevant IT certifications are a plus.

Pay

Annual Salary Range: $83,200 to $93,600

Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays